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Disclaimer & Policies

GREENO VALLEY MARKETING SDN BHD

All the information displayed, transmitted or carried by www.shahnazhusain.com.my and its related websites including, but not limited to, directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, service marks and the like, collectively the "Content", are protected by the copyright and other intellectual property laws.

The Content is owned by GREENO VALLEY MARKETING SDN BHD and its affiliates. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the www.shahnazhusain.com.my website and not to alter the content in any way.

 

PERMITTED USE:
You may take a single copy of the Content displayed on the Shahnazhusain website for personal, non-commercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission.

 

General Disclaimer and Limitation of Liability:


Shahnazhusain website contains facts, views, opinions, statements and recommendations to users of the web site, advertisers, third party information providers and organizations.


•    The Shahnazhusain website does not represent or endorse the accuracy, completeness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the web site. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk.
•    Shahnazhusain makes no warranty or representation whatsoever regarding the web site or any content, advertising, services or products provided through or in connection with the web site.
•    All Trademarks are acknowledged to be the properties of their respective owners.
•    Shahnazhusain website expressly disclaims any and all warranties, express or implied, including, without limitation:


(a) Any warranties as to the availability, accuracy, completeness or content of information, products or services that are part of the Shahnazhusain web site.

(b) And warranties or fitness for a particular purpose, or merchantability or against infringement. In no event will Shahnazhusain, its affiliates, licensors, employees, agents or contractors, be liable to you for any damages or losses, including without limitation indirect, consequential, special, incidental or punitive damages resulting from or caused by the Shahnazhusain web site, its public posting bulletin boards, its content or any errors or omissions in its content, even if advised of the possibility of such damages.

 

Refund and Return Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Note: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

 

Shipping & Cancellation Policy

DELIVERY:
GREENO VALLEY MARKETING SDN BHD is deliberately committed to deliver your order accurately, in good condition and always on time. GREENO VALLEY MARKETING SDN BHD ensures the fastest and most efficient dispatch & delivery to get your orders to you as swiftly as possible from our respective warehouse. We ship on all week days, excluding public holidays.

 

DELIVERY CHARGES:
We offer free shipping on selected products with some conditions stipulated. Please note all items will be shipped with an invoice mentioning the price, as per Malaysian Tax laws as applicable.

 

CASH ON DELIVERY: (COD)
Cash on delivery option is available at our stores. Any additional charges (as applicable) would be intimated at the time of payment. These are over and above the selling price of the product. Delivery charges (if any) would be clearly visible during checkout.

 

TIME OF DELIVERY:
The goods you have ordered will be delivered within 14 working days from the date of dispatch for all deliveries depending on the shipping method selected. Our goal is to process and deliver your order in the most convenient and timely manner.

 

DAMAGES IF ANY:
If when you receive your parcel you notice that it is damaged or tampered with you should refuse to accept it. You can call our customer care or mail us using our online contact form, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

 

ORDER CANCELLATION:
You may cancel an order within 24 hours of your purchase. You can cancel your order by using our online contact form.The cancellation will be effective within 24 hours and a confirmation email will be sent immediately. As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

 

CREDITS:
In case of the returned items, we will credit the amount to you within 14 working days, depending on the method of payment used.

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Note: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

 

PRIVACY POLICY

This Privacy Policy governs the manner in which www.shahnazhusain.com.my collects, uses, maintains and discloses information collected from users (each, a "User") of the www.shahnazhusain.com.my website ("Site"). This privacy policy applies to the Site and all products and services offered by GREENO VALLEY MARKETING SDN BHD.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

GREENO VALLEY MARKETING SDN BHD may collect and use Users personal information for the following purposes:

  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

GREENO VALLEY MARKETING SDN BHD has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

GREENO VALLEY MARKETING SDN BHD
www.shahnazhusain.com.my
85 Jalan SS15/5A,
47500 Subang Jaya
Selangor Darul Ehsan
Malaysia
+603 5631 6601

Contact us via our online form HERE

 



This document was last updated on October 09, 2014